Heroes of Hearing is a leading provider of hearing healthcare services committed to enhancing the well-being and quality of life for individuals. At Heroes of Hearing our mission is to empower individuals with hearing loss to Hear, Connect, Recharge, and Live Happy. We strive to provide high-quality, innovative hearing solutions and support services that enable our patients to fully participate in all aspects of life. We believe that everyone has the right to hear and communicate, and we are dedicated to helping our patients achieve their full potential and live fulfilling, happy enriched lives. We value compassion, integrity, collaboration, and a commitment to making a positive impact on the lives of those we serve.

Heroes of Hearing is a leading provider of hearing healthcare services committed to enhancing the well-being and quality of life for individuals.

At Heroes of Hearing our mission is to empower individuals with hearing loss to Hear, Connect, Recharge, and Live Happy.

We strive to provide high-quality, innovative hearing solutions and support services that enable our patients to fully participate in all aspects of life.

We believe that everyone has the right to hear and communicate, and we are dedicated to helping our patients achieve their full potential and live fulfilling, happy enriched lives.

We value compassion, integrity, collaboration, and a commitment to making a positive impact on the lives of those we serve.

Patient Care Coordinator

Posted: January 8, 2024

Full-TIme

Tucson, AZ 85741, USA

Job Details

Description

Position Overview:

We are seeking a dedicated and compassionate Personal Care Coordinator to join our team. The Personal Care Coordinator plays a vital role in ensuring that patients receive the highest quality of care and support. The ideal candidate will have excellent organizational and communication skills, a strong commitment to patient advocacy, and the ability to coordinate and manage individualized care plans.


Key Responsibilities:

- The Patient Care Coordinator endeavors to enhance the patient's journey, aiming for a positive experience and contributing to the improvement of hearing for a greater number of individuals.

- The Patient Care Coordinator plays a crucial role in supporting the clinic's financial objectives by attracting new patients, overseeing administrative and operational functions, and facilitating seamless patient interactions to meet their needs.

- Boost patient appointment rates and contribute to clinic revenue through outbound and follow-up calls to both potential and existing patients.

- Welcome all patients warmly and acquire potential referrals.

- Inputting data and scheduling appointments in accordance with the company's scheduling protocols and utilizing internal scheduling database software.

- Ensure the readiness of our office for patients by overseeing the office supply inventory in alignment with approved company lists. Additionally, handle the accurate tracking of petty cash, bank deposits, and credit transactions, while also managing the inventory of hearing aids.

- Collaborate directly with patients to gather all necessary insurance documentation and ensure a comprehensive understanding of current HIPAA laws.


Benefits
:

Compensation: $14.00 - $18.00 per hour

- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance


Preferred Qualifications:

This position demands a fast-paced approach and necessitates a combination of strong organizational skills and a sales-oriented mindset.

As the representative of our office, you must possess proactive customer service skills and demonstrate friendly and courteous behavior in all interactions with patients.

Proficiency in computer skills, including a sound understanding of Microsoft Office Programs
Encouraged familiarity with the industry
Capability to handle all confidential information with complete discretion



High school diploma or equivalent work history.
1-2 years of experience in a customer service or retail position is preferred.
Proficient computer skills, including knowledge of Microsoft Office Programs.
Encouraged familiarity with the industry.
Ability to manage all confidential information with complete discretion.



Our Culture:

An experienced team fostering a culture of professional growth and knowledge-sharing.
Celebration of innovation, providing patients with cutting-edge technology and effective hearing devices. Service with passion, purpose, and excellence. Total Team Approach, where staff collaborates cohesively as hearing professionals, combining individual expertise for optimal patient care.


Responsibilities - Ensuring a Positive Patient Experience:

-Prompt acknowledgment and professional service for all guests.

-Managing check-ins and check-outs in patient management software, tracking orders/sales, and maintaining reports.


- Employing an elevated customer service approach and communication style.


-Timely and professional handling of calls.


Administrative Assistance:

- Strategic management of the patient schedule for the Clinic Team.

- Understanding, supporting, and tracking current marketing initiatives.


- Organizing the office, maintaining supplies, and ensuring accurate patient files.


- Ensuring patient privacy, collecting insurance information, and completing insurance authorization.


-Overseeing day-to-day operational procedures.


Varied Tasks:

- Leading the Morning Huddle for the Clinic Team at the start of each day.

- Handling deposits (transportation required) and maintaining the cashbox.


- Daily reconciliation of all deposits and weekly reporting.


Results - Performance Measures (How to Measure Success):

- Customer Retention: Percentage of active customers compared to the clinic's total customers.

- Patient Referrals: Percentage of referrals from the active customer database.


- Same- or Next-day New Patient Appointments: Number of days 'wait time' for Hearing Consultation.


- Days Sales to Cash: Number of business days payments are outstanding.


- Maximized Opportunities: Percentage of Hearing Consultations completed with a companion (as scheduled).



Other Duties (Non-Measurable):

- Checking and verifying quality.


- Responsively adapting to change and handling assigned essential duties.


- Assisting in the development of clinic performance.




How to Apply:


Interested candidates are invited to click the "Apply Now" button to begin applying for this position. The application deadline is 03.31.24.

Heroes of Hearing is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply and contribute to our mission of providing exceptional care to our community. 

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.

Audiologist / Hearing Instrument Specialist

Posted: January 8, 2024

Full-TIme

Tucson, AZ 85741, USA

Job Details

Description

Position Overview:

We are seeking a dedicated and compassionate Audiologist / Hearing Instrument Specialist to join our team. The ideal candidate will be a licensed professional with expertise in assessing, diagnosing, and treating hearing-related issues. This role involves a combination of clinical excellence, patient-centered care, and a commitment to staying abreast of advancements in audiology and hearing instrument technology.


Key Responsibilities:

- Comprehensive Hearing Assessments:
Conduct thorough diagnostic evaluations, including audiometric testing, to assess the hearing needs of patients.

- Treatment Planning:
Develop customized treatment plans based on individual patient assessments, considering their lifestyle, preferences, and hearing goals.

- Hearing Aid Fittings:
Fit and dispense hearing aids, ensuring proper selection and programming to meet the unique needs of each patient.

- Patient Education:
Educate patients and their families on hearing health, treatment options, and the proper use and care of hearing instruments.

- Rehabilitation Services:
Provide auditory rehabilitation services and counseling to enhance communication skills and improve overall quality of life.

- Follow-Up Care:
Conduct follow-up appointments to monitor progress, make necessary adjustments to hearing aids, and address any concerns or questions.

- Stay Informed:
Stay current on industry trends, research, and technological advancements to provide the highest standard of care.



Benefits
:

Compensation: $15.00 - $38.00 per hour
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Vision insurance


Preferred Qualifications:

- For Audiologist: Master’s or Doctoral degree in Audiology, state licensure, and ASHA certification.

- For Hearing Instrument Specialist: State licensure as a Hearing Instrument Specialist.

- Possession of licensure or eligibility for licensure as an Audiologist or Hearing Instrument Specialist in Arizona.

- Excellent interpersonal and communication skills.

- Commitment to patient-centered care and continuous professional development.

- Proficiency in audiology, encompassing expertise in hearing loss and cutting-edge hearing device technology.

- Outstanding customer service aptitude, fostering the establishment of robust patient connections.

- Demonstrated proficiency in administering routine hearing screenings and diagnostic tests.

- Familiarity with hearing devices, Bluetooth technology, and repair services.

- Meticulous attention to detail, coupled with strong organizational and time-management abilities.

- Capability to work autonomously and collaboratively within a team.

- Knowledge of software systems including patient management software, NOAH.

Our Culture:

An experienced team fostering a culture of professional growth and knowledge-sharing.
Celebration of innovation, providing patients with cutting-edge technology and effective hearing devices. Service with passion, purpose, and excellence. Total Team Approach, where staff collaborates cohesively as hearing professionals, combining individual expertise for optimal patient care.


Responsibilities - Ensuring a Positive Patient Experience:

-
Conduct Hearing Assessments: Perform comprehensive assessments to evaluate patients' hearing capabilities, utilizing a variety of diagnostic tools and tests.

- Recommend Hearing Solutions:
Provide expert recommendations for hearing solutions based on assessment results, including hearing aids and other assistive devices.

- Device Fitting and Programming: Fit and program hearing devices to meet the specific needs and preferences of individual patients, ensuring optimal performance and comfort.

- Patient Counseling: Educate patients and their families on hearing loss, available treatments, and the proper use and maintenance of hearing devices. Address any concerns or questions they may have.

- Follow-Up Care: Provide ongoing support and follow-up care to monitor the effectiveness of hearing devices, making adjustments as needed to enhance patient satisfaction.

- Stay Informed on Technology: Stay current with advancements in hearing device technology and related equipment, incorporating new knowledge into clinical practice.

- Maintain Records: Keep detailed and accurate records of patient assessments, treatments, and recommendations. Adhere to relevant privacy and confidentiality regulations.

- Collaborate with Healthcare Professionals: Work collaboratively with other healthcare professionals, such as otolaryngologists, to ensure comprehensive patient care and address underlying medical conditions affecting hearing.

- Customer Service: Demonstrate excellent customer service skills, fostering positive relationships with patients and addressing their needs and concerns in a professional manner.

- Continuing Education: Engage in ongoing professional development and continuing education to stay informed about advancements in audiology and hearing healthcare practices.

- Compliance with Regulations: Adhere to state and federal regulations governing the practice of audiology and hearing instrument fitting, ensuring compliance with licensure requirements.

- Team Collaboration: Collaborate with colleagues, including other audiologists, hearing instrument specialists, and support staff, to provide cohesive and integrated patient care.

- Maintain Equipment: Ensure the proper maintenance and calibration of diagnostic equipment, hearing aids, and related tools to guarantee accurate and reliable results.

- Documentation and Reporting: Prepare reports and documentation for internal and external purposes, including insurance claims and communication with referring physicians.

- Community Outreach:
Participate in community outreach programs and educational initiatives to raise awareness about hearing health and prevention of hearing loss.


Other Duties (Non-Measurable):

- Checking and verifying quality.


- Responsively adapting to change and handling assigned essential duties.


- Assisting in the development of clinic performance.




How to Apply:


Interested candidates are invited to click the "Apply Now" button to begin applying for this position. The application deadline is 03.31.24.

Heroes of Hearing is an equal opportunity employer. We encourage candidates from diverse backgrounds to apply and contribute to our mission of providing exceptional care to our community. 

The above declarations are not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job.