Raving Reviews: Real Stories, Real Results

"My family, friends and coworkers have been repeating things to me for several years now. Ignoring interaction where conversations were not directed to me I found myself tuning folks out, turns out I have hearing issues in both ears. Mom jokingly suggested get tested before retirement. Called insurance informed them I was aware I was not hearing well and boom, received my first call from Russell. I have been extremely impressed with Russell’s knowledge and experience in the testing process, his professionalism put me at ease right away. He spent at least two hours with me explaining how the inner ear worked, also explained each level of function.He was able to answer all of my questions. Today I received my aids and again he spent a lot of time with me. Testing making adjustments making sure I am getting the best results from my devices. I would recommend Heroes of Hearing on Ina Road to every and all. GET TESTED FOR ANY TYPE OF RINGING, HISSING NOISE, that is a sure sign something is brewing you do not have to be totally deaf like most people think. I am so surprised how much I have been missing out on, WOW UNBELIEVABLE 👍 😇"

Deborah A.

"Although I am not a client at this hearing health care provider, I need to sing their praises for being instrumental in reuniting me with my recently lost brand new digital hearing aid.

Two and a half weeks ago, I lost this extremely valuable brand-new digital hearing aid while dining at a local Tucson restaurant. The hearing aid is critical to my communication and I have been diligently trying to track it down, but to no avail.

Apparently, a thoughtful customer found my hearing aid and returned it to the restaurant next door (Sauce) to the one where I had dined. The thoughtful manager, Allison at Sauce, took the initiative to contact a local business (Heroes of Hearing) that deals with hearing health care. Russell Broadhead, Hearing Instrument Specialist from Heroes of Hearing, was kind enough and diligent enough to track down the hearing aid manufacturer and give them the serial number of the hearing aid to help locate me.

He located my e-mail and I was subsequently contacted and was able to retrieve my new hearing aid at the restaurant. What a miracle and a 'circle of caring' initiated by Alison and brought full circle by Russell!

In this world where reports of anger and bullying seem to get the focus, it is inspiring that Tucson is the home to many heroes. Thank you Russell Broadhead, from Heroes of Hearing, for being one of them."

J Reichman

"I feel that I need to share the experience that my husband Dean and I experienced with his random call to Heroes of hearing. Here we are, two 70 year olds traveling through Tucson when Dean's hearing aide quit working...

we knew a few people in town so asked them if they knew anyone to recommend for Dean to see, they didn't, so he randomly picked Heroes of hearing when he Googled hearing problems. When I walked in on the conversation Dean was so frustrated as he said I cannot understand a word she's saying and he hung up. At that point we did not know what he was going to do, around 7 that night Dean gets a phone call from Russell with Heroes of Hearing..Dean couldn't hear him so I took the phone and he explained that he could hear how frustrated Dean was when he ended that phone call with the lady, he felt he just had to call Dean to see if he could help him, which was like a miracle to us. Russell set up a 9am appointment for the next mrng and give us directions on how to get to his office, which was clear on the other side of Tucson from where we were. As we drove there we were both getting a little scared about what we were getting ourselves into.. is this guy for real or is he just going to get us over there and take advantage of us, we just didn't know. Well much to our surprise Russell was so understanding and patient, he checked Dean's hearing aide and said that the microphone had gone out .. he called the company verified Dean getting it there and made arrangements to have it sent back to be fixed...when that was finished we asked if there was any possibility that he may have a spare around there that Dean could use in his left ear because his hear ing was so bad...Well bless Russell, he examined Dean's hearing in that ear and explained to us, in a way no other hearing aid man had explained, how muffled Dean heard voices. Russell then fixed Dean up with a loaner hearing aide that he was able to use with an app on his phone to answer n adjust the sound at a very reasonable cost. It was an amazing experience nothing short of a miracle for us thanks to Russell. Thank you Russell for helping Dean we appreciate it more than you'll ever know we wish you a future filled with success. Heroes of Hearing is fortunate to have you in Tucson.."

 Pat B.

"In searching for help with my Pulsatile Tinnitus, I heard about masking devices that can really help replace the sound of the ringing. My hearing was fine and so I did not need hearing aids. I was directed to a product made by NuEar / Starkey. I located a new office in Tucson, which carried the products, and is also where I met Russell. I was very skeptical that a masking or sound replacement device could help, but I would leave no stone uncovered. Upon using the Tinnitus Technology Product (TTP) I was absolutely amazed at the relief I experienced. Nothing else I had tried had accomplished this. I bought it at that moment and have been using the product ever since.

I was also very impressed with Russell. Over the years I’ve known him, I’ve found him to be a super honest, patient, knowledgeable, and caring provider who really cares about me. If you suffer from Tinnitus, you absolutely have to get the TTP from Starkey. Don’t wait another minute; it will change your life – I know it has mine. If you don’t have Tinnitus, but need other hearing services or hearing aids, I would also highly recommend Russell at Heroes of Hearing. One of the great things about how you’re treated at Heroes of Hearing is that Russell takes time in every aspect of your exam and treatment to thoroughly explain every step in the process. As a patient, this helps you feel very comfortable, informed, and never rushed. "

"Had a great learning experience with Heroes of Hearing and I am so great full for the hearing devices that they have fitted me with! It is wonderful to hear again while watching tv and communicating with friends and love ones!""In searching for help with my Pulsatile Tinnitus, I heard about masking devices that can really help replace the sound of the ringing. My hearing was fine and so I did not need hearing aids. I was directed to a product made by NuEar / Starkey. I located a new office in Tucson, which carried the products, and is also where I met Russell. I was very skeptical that a masking or sound replacement device could help, but I would leave no stone uncovered. Upon using the Tinnitus Technology Product (TTP) I was absolutely amazed at the relief I experienced. Nothing else I had tried had accomplished this. I bought it at that moment and have been using the product ever since.

Gary B.